Consultancy and Training

Diverse Cymru is a specialist provider of equality and diversity consultancy and training courses

Diverse Cymru consults with people in their workplaces, schools, universities and communities to improve diversity practice, increase knowledge and awareness of equality, mental health and wellbeing and stress management.

Equality & Diversity Consultancy

Involvement & Engagement Events: We can assist you to hold inclusive and accessible events for service users, stakeholders and staff to share equality issues and concerns and solutions; particularly in regard to developing your equality objectives. Diverse Cymru can provide a facilitator, help design relevant and open questions, recruit participants from our extensive network of contacts from across the protected characteristics or from specific groups, and provide feedback.

Equality Audits: Our consultants can review and advise on your Strategic Equality Plan, policies and procedures and assist you to develop an action plan to identify and implement the priorities.

Mental Health Audit and Policy: We can assist you to hold inclusive and accessible events for service users, carers and staff to determine levels of satisfaction, issues/ barriers and solutions; and we can assist you to develop a Mental Health and Well-being policy.

Equality Impact Assessment: Members of our EIA group carry out independent reviews on your impact assessments for new or existing strategies, programmes, plans and policies to determine whether they create potentially adverse impact upon protected characteristic groups.

Critical Friends: We can assist you to develop your own critical friends or advisory group to provide feedback on your services.

Learning and Development

Equality & Diversity Awareness: Examine the role of diversity within your organisation and society and the advantages of improving your diversity practice.

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Learning outcomes By the end of the session participants will be able to:

  • Understand what equality and diversity mean in practice
  • Understand how diversity operates in organisations and its importance to organisational strategy
  • Understand what their responsibilities are and how they can contribute to improved equality and diversity practice in their workplace
  • Reflect on how stereotyping works
  • Understand how and when to challenge inequality and discrimination

This highly interactive and participatory workshop will assist you to address equality and diversity issues/barriers for staff and service users. Download a factsheet about this course

Cultural Diversity Awareness: Understand factors that shape culture, cultural differences in communication, family and gender and increase your confidence in day-to-day interactions with people from various backgrounds.

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Learning outcomes By the end of the session participants will:

  • Understand factors that shape culture
  • Consider examples of cultural differences, such as, communication, family and gender
  • Develop confidence in dealing with cultural differences

Download a factsheet about this course

Equality and Diversity Champions Programme: Facilitation and coaching support for a group of staff members to improve diversity practice in your organisation by enabling the group to take action on diversity.

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Learning outcomes The programme will enable participants to:

  • Gain an awareness of how equality and diversity operates in their organisation
  • Identify what an Equality and Diversity Champion/ Change Agent can do, individually and collectively, to improve equality and diversity practice in the organisation
  • Increase listening and questioning skills, develop confidence in how to challenge and provide constructive feedback, develop an awareness of groups dynamics, organisational and self awareness
  • Improve influencing and communication skills
  • Develop an improved sense of team identity as an Equality and Diversity Champion and appreciate the value of the work of an Equality Champion/change agent
  • Plan future action and support

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Leadership in Diversity: Embed diversity in your organisation by leading with confidence, recognising unconscious bias and involving team members in problem solving.

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Learning outcomes By the end of the session participants will:

  • Become aware of the impact we all have on diversity practice
  • Learn about different leadership styles
  • Have the opportunity to reflect on their own leadership
  • Consider case studies of managing difference
  • Consider how they can encourage diversity in their organisation
  • Learn how to challenge constructively
  • Plan for changes they wish to make in how they lead

Download a factsheet about this course

Equality Impact Assessment (EIA): Learn how to carry out an EIA of your policies and programmes.

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Learning outcomes By the end of the session participants will be able to:

  • Understand who is covered by the Equality Act 2010 (protected characteristics)
  • Learn how to conduct an EIA and the issues that need to be taken into account
  • Recognise the potential risks of failure to conduct an EIA or of unfair decisions made based on an EIA
  • Identify the type of data and information you will need to conduct an EIA
  • Identify when an EIA should be conducted
  • Recognise the importance of involvement and consultation in this process

Download a factsheet about this course

Getting People Talking: Know how to create the conditions that will enable people to contribute to meetings, events or discussion groups and enable them to find the experience rewarding.

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Learning outcomes By the end of the session participants will be able to:

  • Recognise the importance of encouraging participation in every step of running an event or meeting. This covers preparation and planning, choosing an appropriate venue, sending out invitations and publicising the event, running the meeting and the evaluation afterwards
  • Identify good practice in all aspects of running a meeting or event including room layout, materials used, methods used (for example PowerPoint, working in small groups or open forums)
  • Address the needs of different groups, for example Black and Minority Ethnic (BME) people, older people or disabled people, in order to make the meeting or event truly inclusive.
  • Recognise the importance of the messages you send as leader of the meeting through the methods you use, what you do and say and through your body language and tone of voice
  • Learn about group dynamics and how to deal with different situations, such as quieter people or someone dominating the group
  • Be introduced to models of group facilitation and group processes

Download a factsheet about this course

Understanding The Equality Act: Understand who is covered (protected characteristic groups) and ensure compliance with regard to employment and customer service.

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Learning objectives By the end the session participants will have increased understanding of:

  • Who is covered by the Act (protected characteristics)
  • What types of discrimination are unlawful
  • When positive action measures can be adopted
  • When is discrimination allowed (including occupational requirements)
  • What are an employers’ or service providers’ responsibilities and liabilities

The course is particularly relevant for individuals involved in recruiting or managing staff and those responsible for providing services, as well as for trade union representatives. Download a factsheet about this course

Making Reasonable Adjustments for Disabled People in Employment: know when you need to change the way things are done, when to make changes to overcome barriers created by physical features of your organisation and when to provide extra equipment or provide assistance.

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Learning outcomes By the end of the session participants will have:

  • Increased awareness of the legal duty on employers to make reasonable adjustments for disabled workers
  • Gained an understanding of the underpinning principles of the duty to make reasonable adjustments
  • Improved their understanding of the disadvantages and barriers faced by disabled staff (from all 5 impairment groups) and the potential solutions to overcome these
  • Identified who has a right to reasonable adjustments, when these are required and who has the responsibility for this
  • Have an understanding of what steps to take if an employer doesn’t know that the person is disabled and/or if the disabled person has not informed the employer of their impairment and its nature.
  • Increased understanding of the range of adjustments that can be made
  • Considered the consequences of failure to make reasonable adjustments at work
  • Developed an action plan that puts learning into practice

Download a factsheet about this course

Disability Equality in Education: Ensure that teachers, tutors and trainers are confident in the way they interact with disabled learners.

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Learning outcomes The course will enable participants to:

  • Understand the Social Model of Disability
  • Recognise and identify the 6 main impairment groups
  • Consider disability etiquette (appropriate language and behaviour)
  • Understand when discrimination arises from disability
  • Identify access and attitudinal barriers to learning
  • Understand what is meant by ‘reasonable adjustments’
  • Use accessible learning materials
  • Consider types of support
  • Create action plans

Download a factsheet about this course

Mental Health Awareness: An introduction to spotting the signs and symptoms of common mental health problems and how to promote positive mental health and wellbeing.

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Learning outcomes The course will enable participants to gain a general understanding of:

  • Mental/ emotional distress and mental health
  • The nature and extent of stigma and discrimination
  • The signs and symptoms of depression, anxiety, self-harm and psychotic disorders
  • Risk factors and rates of suicide
  • Pathways to recovery

Download a factsheet about this course

Reducing Stress and Increasing Emotional Resilience: provides an introduction to mindfulness practices which can increase your ability to cope with short and long term stressful situations.

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Learning outcomes By the end of the session participants will:

  • Understand the basics of mindfulness
  • Experience a range of mindfulness practices
  • Understand the stress reaction cycle and its potential harmful effects
  • Identify common stress reaction patterns
  • Develop practical skills to cope more effectively with stressful situations

Download a factsheet about this course

Managing Stress in the Workplace: Designed for managers and supervisors to understand how stress can impact on physical and mental health and what can trigger stress, to identify signs and symptoms and how to better manage staff who experience stress.

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Learning outcomes By the end the session participants will have better understanding of:

  • What stress is and how it impacts on physical and mental health
  • What can trigger stress at work and outside of work
  • The signs and symptoms of work related stress
  • How to better manage their own stress
  • How to better manage individuals and teams who experience stress

Download a factsheet about this course

These courses can be provided for groups of up to 16 people at a cost of £430 for a half day or £650 for a full day, plus travel expenses.

Training in MindMental Health First Aid: is a Welsh Government approved which improves mental health literacy; recognise the signs and symptoms of mental health problems and be able to respond to mental health crises, support and signpost. 

This is a 2 day course for a maximum of 14 participants and costs £1,200 plus travel expenses.

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Mental Health First Aid aims to help participants:

  • To preserve life
  • To provide help to prevent the mental health problem or crisis developing into a more serious state
  • To promote the recovery of good mental health
  • To provide comfort to a person experiencing distress
  • To promote understanding of poor mental health

Download a factsheet about this course


Our Trainers

Bethan Roberts

Bethan Roberts is an associate trainer and consultant for Diverse Cymru. She worked for over 15 years in statutory equality commissions and dealt with cases of disability, sex and race discrimination in employment and service provision and is currently an Employment Tribunal Member. Bethan has developed and delivered a training programme for the NHS Wales Shared Services Partnerships on Stress Awareness at Work and Managing Stress in the Workplace. Bethan has been an accredited Mental Health First Aid (MHFA) Instructor since 2008 and an Associate Teacher at Bangor University’s Centre for Mindfulness Research and Practice (CMRP) since 2010. She has delivered more than 100 MHFA courses to a wide variety of organisations and also tutors on mental health for Cardiff University’s PGCE and Social Work MA courses. Her qualifications include a degree in Economics, an MSc in Health Economics, an MA in Women’s Studies and an MSc in Equality and Diversity. Bethan delivers the following courses:

Understanding The Equality Act (pdf) Disability Equality in Education (pdf)

Making Reasonable Adjustments for Disabled People in Employment (pdf)

Mental Health Awareness (pdf) Mental Health First Aid (pdf)

Managing Stress in the Workplace (pdf)

Reducing Stress and Increasing Emotional Resilience (pdf)

Colin Heyman

Colin Heyman is an associate trainer and consultant for Diverse Cymru. He has been working as a trainer, consultant and coach in the field of equality and diversity and experience of developing leaders through coaching and running leadership programmes for over 20 years. He has experience of working with a variety of organisations, including a number of third sector organisations, large public sector organisations, small companies and several housing associations. His qualifications include a MSc. in Change, Certificates in Group-work and Human Resource Management, and a Diploma in Leadership, Mentoring and Coaching. Colin delivers the following courses and programmes:

Equality and Diversity Awareness (pdf)

Leadership in Diversity (pdf) Getting People Talking (pdf)

Equality and Diversity Champions Programme (pdf)

Equality Impact Assessment (pdf)

Samira Salter

Samira Salter is the Senior Support Worker for Diverse Cymru’s BME Mental Health projects. She has over 30 years of experience in engaging with culturally diverse communities, raising awareness of the barriers BME people face when accessing support and services from public and third sector organisations. She offers practical guidance and advice to organisations such as South Wales Police and Sport Wales in engaging with BME communities and has been working with Welsh Gymnastics to give BME girls the opportunity to take up the sport. Samira is a bilingual English/Arabic speaker and was a finalist for the 2015 Welsh Asian Women Achievement Awards (WAWAA) for Self-Development. She has a BA (hons) in Youth and Community Education and has worked extensively in the fields of mental health and health and social care. Samira delivers the following course:

Cultural Diversity Awareness (pdf)

Transgender Awareness Training

Transgender Awareness Training

Bespoke consultancy packages and training courses (including lectures and seminars) can be designed for your organisation with only a small surcharge to cover the research and development of new content and materials. For further information or to book a course or discuss a consultancy package, contact us: consultancy@diverse.cymru 029 2036 8888