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2019-2020 Annual Report – What have we done?

What a busy year! We’re documenting the year with our 2019-2020 annual report, and we have continued on our journey to:
Provide high quality services that reduce inequality and increase independence,
Creating opportunities for participation and development, and
Raising awareness of equality issues and solutions,
to support our aim of Equality for All in Wales.

How have we done that?

Here’s some headline statistics, read on for more.

  • 35 members of staff and 13 volunteers have directly helped over 5000 people.
  • We have directly engaged with over 900 members of the community.
  • Volunteers have contributed over 800 hours to our work.
  • 58 training sessions delivered, more than one session a week.
  • Financial gains for clients due to our interventions:
    £68,946 in payment of arrears and £264,528 in ongoing awards
  • 13 consultations responded to.
  • 7 policy positions and briefings on key equality issues in Wales.
  • Obtained the Advocacy Quality Performance Mark.

What’s changed?

There have been significant changes in this year, including the retirement of Bill Smale, the Chief Executive Officer in September 2019. On behalf of everyone at Diverse Cymru, we would like to take this opportunity to thank Bill for his work and his commitment to securing a positive future for the organisation. Board of Trustees appointed Laura Armytage and Zoe King as Acting Joint CEOs to oversee the organisation in the immediacy and we continue to work closely with Trustees and staff, maintaining high standards of service delivery and engagement to all our customers.

As you can see from this year’s 2019-2020 annual report, we have delivered positive results in all areas of our operation and we must congratulate all staff for their dedication and commitment ensuring we never lost sight of what really matters, the people who use our services.

Read the whole Annual Report 2019-20 here. 

From our Acting Joint Chief Executives, and the whole staff team, thank you for engaging with us, and working to create a better Wales, a Wales where Equality for All is a reality, not just a slogan.