Advocacy

Free and impartial support to help people secure their rights

 

 

Diverse Cymru’s Advocacy service acts to support people to say what they want, to secure their rights, to pursue their interests and to help them to obtain the services they need.

We work in partnership with the people we support, taking their side, we can promote social inclusion, equality and social justice.

Our service is delivered within the Advocacy Charter, maintaining its principles of: Clarity of Purpose, Independence, Confidentiality, Putting People First, Empowering People, Equality and Diversity, Accessibility, Accountability, Supporting Advocates and Safeguarding People.

Download a copy of the Advocacy-Charter

You can download an The-Advocacy-Charter-Easy-Read 

 

Our Advocacy services

Working under the Social Care and Wellbeing (Wales) Act 2014, Diverse Cymru provides a free and independent advocacy service for disabled users of Adult Social Services who are residents in the Vale of Glamorgan.

 

How the service works

You will be able to gain access to an experienced advocate who is non-judgemental, respectful of your needs, views and experiences, and who will listen, provide choices and empower you.

Your advocate will assist you to gather relevant information and explain options available to you so that you can make your own choices and decisions.

We will act only on your instructions and will not take any action against your wishes. You can instruct your advocate to write letters, talk to people on the telephone or face-to-face on your behalf. Your advocate can support you to advocate for yourself or represent you at meetings, including the ones with authorities.

 

What can we help you with?

Obtaining community care that you need

Appealing decisions that you do not agree with

Supporting you in acquiring an accessible home

Making complaints about services

Supporting you throughout the process of acquiring benefits such as: Personal Independent Payments, Employment Support Allowance, Pension Credit, Attendance Allowance, Carers Allowance

Providing information on other organisations that may be able to offer support you

 

What we cannot do?

Act without your consent

Pass on information without your consent

Act as a counsellor, social worker or legal advisor

Make decisions on your behalf

 

 

 

 


You can also contact the team directly through this form:

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Please briefly describe what support you require