Consultancy and Training

Diverse Cymru is a specialist provider of equality and diversity consultancy and training courses

Diverse Cymru delivers a wide-range of equality and diversity consultancy and training.

All our courses and consultancy services are based on engagement with diverse citizens from all equality characteristics and working with service users.

Each consultancy or training session is bespoke and can be tailored for your own learning outcomes and priorities.

The list of consultancy and training sessions and learning outcomes below is provided for illustrative purposes and can be adapted. 


We provide one-to-one consultancy on any aspect of reaching diverse communities; engaging and involving diverse people; building equality into policies and practice; building equality into projects and activities; Equality Impact Assessment; and related equality and diversity topics.

Our range of equality and diversity consultancy services include:

  • Involvement and engagement events: We can assist you to hold inclusive and accessible events for service users, stakeholders and staff to share equality issues and concerns and solutions. We can arrange engagement events for diverse communities or assist you to plan and deliver your own events. Topics we have delivered engagement events on include developing equality objectives; recruiting a diverse workforce; strategic plans; and co-producing services and projects with diverse communities. Diverse Cymru can provide a facilitator, help design relevant and open questions, recruit participants from our extensive network of contacts from across the protected characteristics or from specific groups, and provide feedback.
  • Equality audits: Our consultants can review and advise on your Strategic Equality Plan, and wider policies and procedures and assist you to develop an action plan to identify and implement the priorities.
  • Building equality into your project or service: Our consultants can assist you to design a new project or service or service change to fully build in equality considerations. We assist you in considering the ways your project or service design may create unintentional barriers and how you can maximise involvement and benefit from diverse groups.
  • Equality Impact Assessment: Members of our EIA group carry out independent reviews on your impact assessments for new or existing strategies, programmes, plans and policies to determine whether they create potentially adverse impact upon protected characteristic groups.
  • Critical Friends: We can assist you to develop your own critical friends or advisory group to provide feedback on your services.
  • Presentations, lectures and seminars:

     We deliver presentations, lectures and seminars on a range of equality and diversity topics. If you’re looking for a speaker for a conference or staff training day on equality and diversity please contact us.

Topics we have previously delivered include:

  • Social Model of Disability
  • Engaging diverse communities
  • Workforce diversity practice
  • Equality objectives and Strategic Equality Plans
  • Building equality into your services and projects
  • Diversity in practice in film and TV
  • Diversity in the arts sector
  • Equality and diversity in education
  • Direct payments policy and practice
  • Linking equality and well-being
  • Equality and the Well-being of Future Generations Act
  • Delivering effective Strategic Equality Plans
  • Equality Impact Assessments
  • Equality research and its uses



  • Equality and Diversity Awareness: Examine the role of diversity within your organisation and society and how to improve your diversity practice.

Learning outcomes By the end of the session participants will be able to:

  • Understand what we mean by equality and diversity
  • Understand what the different protected characteristic groups are
  • Understand what equality and diversity mean in practice
  • Understand how diversity operates in organisations and in communities
  • Improve knowledge and understanding of the Equality Act 2010, discrimination, and reasonable adjustments
  • Understand how to improve equality and diversity
  • Reflect on how stereotyping works
  • Understand how and when to challenge inequality and discrimination

This interactive and participatory workshop will assist you to address equality and diversity issues/barriers for staff and service users. 

This course can be delivered as a half-day or full-day course.

Options for the full-day course include one of the following:

  • Working through a specific project or service you are developing
  • Short session on unconscious bias awareness
  • Short session on human rights principles and practice awareness
  • Specific session for managers on equality and diversity in management practices

– Equality Act 2010 – Law and practice Understand who is covered (protected characteristic groups) and ensure compliance with regard to employment and customer service.

Learning objectives By the end the session participants will have increased understanding of:

  • Who is covered by the Act (protected characteristics)
  • What types of discrimination are unlawful
  • When positive action measures can be adopted
  • When is discrimination allowed (including occupational requirements)
  • What is meant by reasonable adjustments and when they apply
  • What are an employers’ or service providers’ responsibilities and liabilities
  • How the Equality Act 2010 can be put into practice
  • A section on the Public Sector Equality Duty and specific duties for Wales is added to this course for public sector organisations and organisations delivering services commissioned by or on behalf of public sector organisaitons.

The course is particularly relevant for individuals involved in recruiting or managing staff and those responsible for providing services, as well as for trade union representatives. 

– Making Reasonable Adjustments for Disabled People in Employment: know when you need to change the way things are done, when to make changes to overcome barriers created by physical features of your organisation and when to provide extra equipment or provide assistance.

Learning outcomes By the end of the session participants will have:

  • Increased awareness of the legal duty on employers to make reasonable adjustments for disabled workers
  • Gained an understanding of the underpinning principles of the duty to make reasonable adjustments
  • Improved their understanding of the disadvantages and barriers faced by disabled staff (from all 5 impairment groups) and the potential solutions to overcome these
  • Identified who has a right to reasonable adjustments, when these are required and who has the responsibility for this
  • Have an understanding of what steps to take if an employer doesn’t know that the person is disabled and/or if the disabled person has not informed the employer of their impairment and its nature.
  • Increased understanding of the range of adjustments that can be made
  • Considered the consequences of failure to make reasonable adjustments at work
  • Developed an action plan that puts learning into practice

– Disability equality awareness: Understand the barriers faced by disabled people and access solutions.

Learning outcomes: By the end of this course participants will:

  • Understand what the social model of disability is
  • Be able to put social model thinking into practice
  • Understand the legal definition of disability in the Equality Act 2010
  • Understand different impairment groups and considerations needed
  • Increase awareness of disability-related language and etiquette
  • Increase awareness of access and inclusion barriers and solutions
  • Plan actions to deliver improved access and inclusion in your own organisation

– Unconscious bias: Understand what unconscious bias is and how it impacts on employment, workplace practices, and service delivery.

Learning outcomes: By the end of this session participants will

  • Reflect on their own unconscious bias
  • Understand the definition of unconscious bias
  • Understand the common types of unconscious bias
  • Understand the range of workplace situations and practices affected by unconscious bias
  • Understand the impact of unconscious bias on their professional practice
  • Understand the impact of unconscious bias on colleagues; customers or service users; operational planning; and external stakeholders
  • Increase awareness of how to effectively mitigate and manage unconscious bias

– Equality Impact Assessment (EIA): Learn how to carry out an EIA of your policies and programmes.

Learning outcomes: By the end of the session participants will be able to:

  • Understand who is covered by the Equality Act 2010 (protected characteristics)
  • Learn how to conduct an EIA and the issues that need to be taken into account
  • Recognise the potential risks of failure to conduct an EIA or of unfair decisions made based on an EIA
  • Identify the type of data and information you will need to conduct an EIA
  • Identify when an EIA should be conducted
  • Recognise the importance of involvement and consultation in this process
  • Explore potential uses of Integrated Impact Assessments
  • Explore links with the Well-being of Future Generations Act (Wales) 2015

We prefer to base interactive exercises in this course on your own EIA or integrated impact assessment policy, process and form.

– Trans, gender identity and gender expression awareness: This interactive course will support you to develop your understanding of gender identity, gender expression and trans and the issues faced by trans people as employees, customers, and members of the public.

Learning outcomes: By the end of the course participants will:

  • Understand the difference between Gender Identity, Gender Expression, Biological Gender and Sexual Orientation 
  • Understand why it is important to use appropriate and non-offensive terminology
  • Assess the impact of stereotypes, prejudice and discrimination
  • Challenge common myths and misconceptions
  • Recognise and understand  the legal rights of Transgender people in employment and as customers
  • Reduce and eliminate any fears or misunderstanding
  • Understand the ‘Transition Pathway’ and how the well-being and health of a Transgender person may be affected
  • Be aware of changes to policy and practice that may be needed in your own department and role.
  • Be able to implement changes to policy and practice that improve the experience of transgender employees and customers
  • Know where to go for further support

– Sexual orientation awareness: This course will explore people’s experiences and impacts of homophobia and biphobia and how organisations can become more inclusive of lesbian, gay and bisexual (LGB) people.

Learning outcomes: By the end of the course participants will:

  • Be able to define sexual orientation
  • Understand the range of terminology used by lesbian, gay and bisexual people
  • Understand why it’s important to use appropriate and non-offensive language
  • Assess the impacts of stereotypes, prejudice and discrimination
  • Be able to challenge common myths and misconceptions about LGB people
  • Understand some of the common issues faced by LGB people in employment and service delivery
  • Be aware of changes to policy and practice that may be needed in your own department and role
  • Be able to implement policy and practice that improve the experience of LGB employees and customers

– Cultural Diversity Awareness: Understand factors that shape culture, cultural differences in communication, family and gender and increase your confidence in day-to-day interactions with people from various backgrounds.

Learning outcomes By the end of the session participants will:

  • Understand factors that shape culture
  • Consider examples of cultural differences, such as, communication, family and gender
  • Develop confidence in dealing with cultural differences

– Mental Health Awareness: An introduction to spotting the signs and symptoms of common mental health problems and how to promote positive mental health and wellbeing.

Learning outcomes The course will enable participants to gain a general understanding of:

  • Mental/ emotional distress and mental health
  • The nature and extent of stigma and discrimination
  • The signs and symptoms of depression, anxiety, self-harm and psychotic disorders
  • Risk factors and rates of suicide
  • Pathways to recovery

Meet the Trainers:

Ele Hicks
Policy Manager

Ele has been leading, designing, developing and delivering tailored equalities and voluntary sector training, campaigns and policy for over 15 years.

She has delivered over 80 training sessions on equality-related issues and campaigns from mental health awareness, sexual orientation and gender identity awareness and disability equality to embedding intersectional issues in further and higher education.

She has been directly involved in developing the Specific Duties for Wales under the Equality Act 2010, with in-depth knowledge of the latest equalities legislation and a keen interest in equalities issues.

Samira Salter
BME Mental Health Manager

Samira has over 30 years of experience in engaging with culturally diverse communities, raising awareness of the barriers BME people face when accessing support and services from public and third sector organisations.
She offers practical guidance and advice to organisations such as South Wales Police and Sport Wales in engaging with BME communities and has been working with Welsh Gymnastics to give BME girls the opportunity to take up the sport.

Samira is a bilingual English/Arabic speaker and was a finalist for the 2015 Welsh Asian Women Achievement Awards (WAWAA) for Self-Development. She has a BA (hons) in Youth and Community Education and has worked extensively in the fields of mental health and health and social care.

Contact us

For further information or to book a course:

Email – Ele Hicks; 

Telephone – 029 2036 8888 or 07826 516617;

Post – Ele Hicks, Diverse Cymru, Alexandra House, 307-315 Cowbridge Road East, Cardiff, CF5 1JD.