Latest News


(This page will be updated regularly by our Communications team, with our most recent position on Coronavirus (COVID-19) based on governmental advice.)

COVID-19 Statement from Diverse Cymru | 25th March 2020

With the increasing concerns around Coronavirus (Covid-19), our top priority at Diverse Cymru is the health and safety of our Staff and Service Users. We have therefore made the decision to suspend all non-essential face-to-face meetings with service users and professionals at present and also have skeletal staff present in both our Cardiff and Carmarthenshire offices. All Independent Living Advisors and other staff members continue to provide advice and guidance over the telephone, email and via Skype etc. Payroll services will continue to run as normal during this period.

Due to the majority of staff working from home at present could all Service Users requiring support please contact their allocated Independent Living Advisors via their direct contact numbers in the first instance. If you are unable to contact your Independent Living Advisor then please call our Cardiff or Carmarthenshire offices.

Our staff are here to support you and whilst we appreciate that this is a very difficult time for all our Service Users our staff will not be subjected to any form of abuse. It is important that we treat each other with dignity and respect during this time.

We are currently experience a high volume of calls and would ask that you please bear with us while we deal with all enquiries.

Thank you for your co-operation.

COVID-19 Statement from Diverse Cymru | 23rd March 2020

With consideration for the Coronavirus (COVID-19) pandemic, Diverse Cymru will be closely monitoring UK, Welsh Government, NHS and Public Health Wales guidelines for their impact on the services we deliver. We ask for your patience as we ensure that the most vulnerable are supported in the uncertain times we find ourselves in. Diverse Cymru are encouraging staff members to avoid face to face contact with those at the highest risk as a precautionary measure in line with UK Government recommendations, but it is important to note that all services delivered by Diverse Cymru are currently continuing and we are contactable via phone, email and social media.

Listen to the experts

It’s important for us all to heed the latest advice from the experts, including social distancing. That means reducing social interaction with other people. It means avoiding non-essential use of public transport. It means working from home, if at all possible. And it means avoiding large gatherings and smaller public spaces like bars, cinemas, restaurants and clubs.

Social Distancing

The Government has also advised that everyone over the age of 70 or in a vulnerable group should rigorously follow the social distancing advice above. The NHS will be contacting some of these groups that have the highest risk over the coming weeks to provide further advice on keeping themselves and others safe. 

PPE for personal assistants

Local councils have shared the linked video to inform Personal Assistants on the best way to equip PPE. 

We will post further updates if our stance changes.

For current and regularly updated information, please check the UK Government website –