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Direct Payments Services in West Wales to be provided by Diverse Cymru

Diverse Cymru is delighted to announce that after success in an open tender process it will provide Direct Payments services across Carmarthenshire, Pembrokeshire and Ceredigion from November 30th. Direct payments are an alternative to having support arranged directly by social services and are paid for by local authorities so that people can employ a Personal Assistant, purchase services from a care agency or to purchase respite services. Diverse Cymru’s Chief Executive Martyn Jones said:

We are very excited to bring our unique user focussed service to West Wales. We are committed to promoting independence, well-being and a rights based approach and feel sure this will allow us to enhance the choice and control that direct payment service users currently enjoy.

Diverse Cymru has delivered direct payments to people in Cardiff for over 15 years and has the largest number of service users for any single local authority in Wales. The charity plans to use this experience to ensure a seamless transition for service users and to develop effective partnership working arrangements with all its new colleagues.

Heidi Beverstock, 53, from the Canton area of Cardiff has been using direct payments to pay for her care since January 2015 and saw an immediate change:

A friend of mine recommended that I use direct payments and having seen the level of care she received I was convinced to make the change. I now have more confidence and freedom to do the things I want to do. It’s important to me to have the same person deliver my care, and this gives me full control to do just that.

DSC_6596Heidi, right, with her Support Worker Jen Horton, left.

This new contract means Diverse Cymru will provide direct payments to over a quarter of Wales in terms of both population and area. It also assists the charity’s longstanding ambition to support the roll out and uptake of Direct Payments across Wales.

Speaking on behalf of the three local authorities, Pembrokeshire County Council’s Cabinet Member for Adult Services, Health and Well-Being and Equalities. Simon Hancock, said they were delighted to be working with Diverse Cymru. Councillor Hancock went on:

We look forward to continuing to provide an effective Direct Payments service working alongside Diverse Cymru. It is an organisation well established in the field of providing a Direct Payments Support Service and is known for being innovative in developing the service to suit the requirements of users.


You can read more about our direct payments service here: