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Direct Payments during Lock-down

Lock-down has been difficult for everyone. Maybe not being able to see the people you love, or not being able to get outside as much as you are used to. These things are hard, if you are furloughed there may be worries about your work, and if you are working you may be adjusting to working from home. We also know lock-down has been really hard for our Direct Payments service users. Lock-down has shown how important our amazing carers and front-line workers are. 

The COVID-19 outbreak has washed over Wales, but even during this, so many have stepped up and helped others. A Direct Payments service user gave this feedback:

Since being in receipt of Direct Payments the whole quality of my life has improved for the better.  The service provides the flexibility to suit the nature and changes of my disability. My Personal Assistants are a breath of fresh air, and I feel I am amongst friends. During these difficult times, throughout the COVID-19 outbreak I’ve been attended to seven days a week by my dedicated P.As  with never a call missed.  Over and above their normal duties these wonderful people have, without me asking, shopped for me, baked cakes for me and uplifted my mood by telephoning  between visits to make sure I’m coping with the restrictions on daily life that have been in place since March. 

My living advisor Chris and the ladies in the Carmarthen Office are always on the end of the phone to offer support and answer any queries  that I may have regarding the service.

Their Personal Assistant had this to say:

 I’m so glad I became a Personal Assistant. As a P.A. I’m not just a carer I am a multi skilled professional doing a sometimes difficult but always rewarding job. I’ve met amazing families to whom I’m not just a carer, I’m their friend. They’ve  been fantastic employers to me and appreciated the work that I do on their behalf.

Thank You

We just want to say a huge thank you to our Independent Living Advisors, and the brilliant Personal Assistants we work with. The work you do is amazing, and makes people’s lives more fulfilling!

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