Welsh Government have released their third and final delivery plan supporting the 10 year Together for Mental Health strategy to improve mental health and well-being for people in Wales.
Suzanne Duval BEM of Diverse Cymru has fed into the process into a variety of ways, and Diverse Cymru’s Cultural Competency Toolkit features in the recently-released report. Great work, Suzanne!
She had a few words to say on the Delivery Plan:
“A culturally responsive mental health environment plays a significant part in improving treatment and can be crucial to closing the gap in health outcomes.
Patients have the right to respectful care and treatment that promotes their dignity, privacy and safety.
Equipped with greater cultural awareness and the ability to ensure cultural safety, practitioners will provide better quality and more appropriate care to all their patients. It will also ensure they are well-rounded and more effective.
Cultural awareness benefits all aspects of a healthcare relationship – from a patient’s greeting as they enter a practice to fostering an ongoing connection throughout the care.
A simple step is to have a friendly face at reception. People go to mainstream health services and want to be treated as good everyone else. It is important to understand that some patients may have a different culture or cultural practices to Indigenous British people.
People need to get past stereotypes and stop making assumptions.
The role healthcare professionals, organisations, medical colleges and governments have in providing safe and appropriate spaces for BAME patients could not only benefit the patients, but also the healthcare providers and staff themselves.“